Refund policy

REFUND POLICY

At Aoolia we want you to be happy with your purchase. If something is not right, please let us know and we will do our best to help.

RETURNS

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging. Please keep your proof of purchase.

To start a return, contact us at contact@aooliaeyeglasses.com with your order number and the reason for the return. We will reply with the return instructions. Items sent back without first contacting us cannot be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us as soon as possible at contact@aooliaeyeglasses.com with your order number and a photo of the item so we can make it right.

NON-RETURNABLE ITEMS

Gift cards, items marked as final sale, and personal care items that have been opened or used cannot be returned, unless they arrived damaged or defective.

REFUNDS

Once we receive and inspect your return, we will notify you by email whether the refund was approved. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take some business days for the refund to appear on your statement.

EXCHANGES

The fastest way to exchange an item is to return it and place a new order for the item you want.

QUESTIONS

If you have any questions about this policy, contact us at contact@aooliaeyeglasses.com or visit aooliaeyeglasses.com.