Shipping policy

SHIPPING POLICY

This policy explains how Aoolia processes and ships orders placed on aooliaeyeglasses.com.

ORDER PROCESSING

Orders are processed after payment is confirmed. Processing usually takes a few business days. Orders are not processed or shipped on weekends or public holidays. During high-volume periods processing may take longer; if there is a significant delay, we will contact you by email.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping costs and the available delivery options for your address are calculated and shown at checkout before you complete your purchase. Delivery times depend on the destination and the shipping method selected. Delivery estimates are not guaranteed and may vary because of carrier delays, customs procedures, or other circumstances outside our control.

ORDER TRACKING

When your order ships, you will receive an email with the tracking information so you can follow the delivery.

CUSTOMS, DUTIES AND TAXES

For international orders, customs duties, import taxes, or fees may be charged by the destination country. These charges are the responsibility of the customer when they are not collected at checkout.

INCORRECT ADDRESS AND LOST PACKAGES

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If your tracking shows your package as delivered but you have not received it, or if your package appears to be lost, contact us at contact@aooliaeyeglasses.com and we will help you.

QUESTIONS

If you have any questions about shipping, contact us at contact@aooliaeyeglasses.com.